Support
Something not working, or have an idea? Email us at padeo@padeo-support.app and we’ll get back to you.
Frequently asked questions
Do I need an account?
No. The scoreboard, your history and the Apple Watch app work without an account. If you sign in with Apple, your matches are backed up to the cloud and you can restore them on another iPhone.
What do I need to use PADEO?
An iPhone with iOS 18 or later. Apple Watch is optional and requires watchOS 11 or later.
My iPhone and Apple Watch don’t sync
Make sure both have the same version of PADEO: on your iPhone, open the Watch app → My Watch → PADEO and check that it is installed and up to date. Open PADEO on both with the watch nearby. The icon at the top right on the iPhone shows the sync status and lets you sync.
It says a match doesn’t match
This happens when points were scored on both devices while they were offline. PADEO shows you both versions so you can choose which one to keep; the other device takes it too.
How do I invite my group?
Create the group in Community and share the link. Admins can require approval for each new member.
How does my level go up?
Matches confirmed by an opponent with an account count, and so do tournament results entered by the organizer. Beating a stronger player earns more points, and tournaments weigh more. You can see it explained in Profile → Your level.
How do I change the app’s language?
PADEO uses your iPhone’s language. To choose a different one just for PADEO, go to Settings → Apps → PADEO → Language.
How do I delete my account?
Go to Profile → PADEO account → Delete account. Your data is deleted from our servers; matches saved on your iPhone stay there until you delete them.
Reporting a problem
Tell us what you were doing, your iPhone and Apple Watch models and, if you can, a screenshot. If you use the beta, you can also send it from TestFlight.